AT&T in Reynoldsburg, OH Open now

Reviews about AT&T

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  March 09, 2020, by Gary Mussett
  Was checking to see if a receiver had returned had been deducted from my account, took 40 min and there was no one in line ahead of me. When they looked at my u_verse bill they want to switch me to direct tv. I told them a satellite would not work. I was told if I let someone come out and look to confirmed that my property was not suited for a dish that the manager would try to get me discount on my u_verse bill. I am not covered by a contract. I decided any savings was worth the hassle. When Tech arrived he agreed.. could not place a dish. Manager has since not returned any of my phone calls. Wasted my time. Is this how you treat a customer with att cell service and their most expensive tv package? It appears so.
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  April 18, 2019, by Ron Hoyt
  Absolutely the worst AT&T store I have ever been to. I ordered a phone plan online with AT&T directly and scheduled to pick up the new devices at the store so I would not have to wait to have them shipped. The woman who "Helped" me at the store told me that the plan I had just purchased an hour earlier was no good and canceled it. I should have seen it coming, the AT&T rep online warned me they will try to do things like this so they get the commission for the sale. Problem was that they didn't tell me until after they started porting my phone numbers over from my other carrier that teh Buy One Get One deal that I was given on line was no good and i wasn't eligible. I immediately canceled the sale, because of that, they said they "couldn't" reverse the porting of my numbers so I would have to go to the competitor and get then to get my numbers back, well that took over two hours. The really frustrating part was that when I returned home, I called AT&T back and they confirmed that my original order was in fact a good order, I was expected to receive two new phones for free with the BOGO and that because this is an "Authorized Reseller" they get complaints like this often because the resellers are paid on per device commission. they almost cost me $1400 that I didn't have to pay. Treated my like an idiot, and quite frankly I believe they did it all with intent to boost their sales. AT&T should really consider if this is the type of "authorized Reseller" they want with their brand. So how did it turn out... I spent another 2 hours on the phone / online with AT&T the real ones, and ended up having my phones maild so as to avoid the store. never again, make sure if you are walking in a cellular phone store that it actually a company store and not one of the snake in the grass resellers.